READY TO PRINT – Download this WORD document and use it in your own Operators Manual. Meeting customers’ expectations is a fundamental business principle. Your family fun center is in business to create satisfied customers, and it is critical that every guest experience creates a positive visit to your facility. This Operators Manual and Employee Handbook contains techniques and strategies to help you and your employees deliver exceptional guest service through the delivery of fun. Topics include Guest Service Guidelines, Exceeding Expectations, Products and Programmes, Handling Guest Complaints, Resolving Complaints, Suggestive Selling, Exit Interviews, Birthday Party’s, Group Functions and Telephone Procedures.